Grand Hyatt Doha membership – terms of use
These terms apply to the Grand Hyatt Doha membership and to the Grand Hyatt Doha app. By signing in to the app you agree to them.
1. The membership
- A membership is personal and runs for the period shown in the app. It cannot be transferred or sold.
- The benefits (discounts and vouchers) are those of your membership plan at the time of purchase or renewal.
- Memberships are sold and renewed at the hotel. Payments are made at the hotel and are not refundable unless required by law.
2. Using your benefits
- Show the app and tap Redeem at the outlet before you pay the bill.
- Vouchers can be used once, within their validity dates, at the outlets they name.
- Discounts cannot be combined with other offers unless the outlet says so.
- The hotel may refuse a redemption that does not follow these terms.
3. Your account
- You sign in with your mobile number and the login code we email to you. Keep the code private.
- Tell us straight away if you think someone else is using your account.
- You can delete your account at any time in the app (Profile → Delete my account). Deleting it ends your membership and its benefits; it does not entitle you to a refund.
4. Changes and cancellation
- The hotel may change outlets, offers and these terms. We will ask you to accept important changes in the app.
- The hotel may cancel a membership that is misused.
5. Contact
Questions? Contact Grand Hyatt Doha at [contact email / phone].
These terms are governed by the laws of the State of Qatar.